Privacy Frequently Asked Questions
Your account is deactivated immediately, but records are retained for three years to comply with anti-money-laundering rules. You can request deletion after this period where local law permits. Contact our data team via Help > Privacy Inquiry to begin the process.
Yes. Open Help, select 'Account & Data', then 'Request My Data'. We compile your complete account file — logins, deposits, withdrawals, game sessions — and email it within 14 days as a secure document.
Session cookies keep you logged in and secure your withdrawals. Analytics cookies show us how you navigate the lobby so we can improve the experience. You can disable analytics cookies in your browser without affecting your account.
No. We tokenise your payment details — your bank never shares the full account number with us, and we never store it. Only transaction references and verification codes are logged for your withdrawal history.
Only javtoto staff with a business need see your data — support agents handling disputes, compliance officers verifying withdrawals, security analysts checking for fraud. We do not sell or share your details with marketing partners.
Active accounts: indefinitely, while you play. Closed accounts: three years for regulatory compliance. After three years, records are archived; deletion requests are processed where local law permits. Contact our data team for removal timelines.
Open Help immediately and select 'Security Alert'. Our team locks your account within minutes, reviews transaction history, and helps reverse any fraudulent deposits or withdrawals. Change your password and contact our support line right away.
